All our articles are sent through the Mailboxes transport agency.
Once the order is placed, a confirmation email is sent. When the package leaves our facilities, the logistics company will send an email indicating the estimated delivery date and a tracking number. (Check spam mail in case it reaches that tray).
Any questions or queries contact us in the following mail: firstname.lastname@example.org
Orders placed before 1:00 p.m. will be prepared on the same day, except during holidays. All purchases made will be collected on the next business day. Orders placed on a public holiday (national, regional or local) or on a weekend, will be prepared on the next business day.
National shipments: 1 to 3 business days
Europe shipments: 3 to 5 business days
International shipments (outside Europe): 7 to 10 business days (depending on each country)
These deadlines may vary if there is any incident in the delivery such as the absence of the recipient, incorrect address, etc. Delivery time can be affected in times of high sales volume such as Black Friday, Christmas, or special promotions.
The final cost of each shipment will be calculated during the checkout process.
The cost of shipments will depend on the area or country in question. Once the shipping address has been indicated and the products the client wants to be added, the shipping costs will be calculated.
In no case, we will be responsible for customs expenses that may arise in shipments.
Once the order is on its way, it will not be possible to make any changes to the address, as this would generate an additional cost. When we send you the confirmation of your order, check that all the data is correct to avoid incidents in the delivery and/or unnecessary expenses.
If it is necessary to modify any data of the order or there is an error, contact us at the following email:
Deliveries are made throughout the day and we cannot guarantee an exact time slot in which the delivery person will deliver it, therefore, we recommend indicating a shipping address where there may be someone to receive the package and thus avoid incidents and possible delays in delivery.
If the package is tried to deliver to the client without success on two occasions at the shipping address, it will be the client's responsibility to contact the logistics company to agree on a new delivery date or a collection point.
If the order is returned to our facilities for reasons not attributable to Sabater Hnos., the client must bear the associated expenses.
For more information, consult our policy of exchanges and returns.